FAQs

1. What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. Please contact us at healingcenterofficial@gmail.com to initiate a return.

2. How long does it take to receive a refund?

If your return is approved, you will be notified and refunded on your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card company.

3. Can I exchange a product?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original product and make a separate purchase for the new item once the return is accepted.

4. What should I do if my product arrives damaged?

Inspect your order upon reception. If the item is defective or damaged, please contact us immediately at healingcenterofficial@gmail.com so we can evaluate the issue and provide a resolution.

5. Are there any non-returnable items?

Yes, we cannot accept returns on sale items or gift cards. Please ensure that you review your purchase carefully before finalizing your order.

6. How can I contact customer support?

You can reach our customer support team by emailing us at healingcenterofficial@gmail.com. We aim to respond to all inquiries promptly.

7. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be certain restrictions and additional fees for international orders.

8. What types of wellness products do you offer?

At the Healing Center, we specialize in innovative wellness products designed to enhance relaxation and relieve tension. Our offerings include items such as heated electric neck massaging pillows and wireless waist back relaxation massage vibrators, all aimed at promoting overall well-being.

9. How do your products promote relaxation?

Our products utilize advanced technology and ergonomic designs to provide targeted relief and comfort. For example, the heated electric neck massaging pillow offers soothing heat combined with massage to alleviate muscle tension, while the wireless waist back relaxation massage vibrator delivers effective massage therapy to the lower back area.

10. Are your products suitable for everyone?

While our wellness products are designed to be accessible and beneficial for a wide range of individuals, it is advisable to consult with a healthcare professional if you have specific health concerns or conditions that may affect your use of these products.